Shipping & Returns
If you would like to return products purchased on our website please read the guidance below
Need help to return a product? Please call +357 22 66 23 60
Products purchased from our website can be returned within 7 days of receipt. This does not apply to products where hygiene is concerned and product seals have been broken (Reeds, mouthpieces etc).
Products purchased through our website cannot be returned to our retail store.
We cannot accept liability for returned products that we don’t receive or for those that get damaged in transit on their return.
The item(s) returned must be in its original and saleable condition. This includes all original packaging that must be undamaged and intact (except where an item is faulty).
All products will be inspected on return. Where we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.
Goods are your responsibility until they reach our warehouse, so please ensure you package them up well to prevent any damage or loss during shipping.
The initial postage and packaging charge is nonrefundable.
Please send all returns to the following address:
We aim process refunds 24 hours of receipt.
Orders received before 13:00 are normally shipped the same day. Local orders are generally received in under 7 days.